FAQ
Here you’ll find quick answers to the most common questions about orders, shipping, returns, products, and more. We’ve gathered everything in one place to make your Serene experience smooth and simple. If you need further support, our team is always here to help.
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How long do your reed diffusers last?
Our reed diffusers are designed to provide a continuous fragrance experience for approximately 8–12 weeks, depending on room temperature, airflow and the number of reeds used.
How can I make my reed diffuser smell stronger?
For a stronger fragrance throw, simply turn the reeds every few days. Using more reeds will also help increase scent diffusion.
How long does a room spray fragrance last?
Our room sprays provide an instant burst of fragrance. Longevity will vary depending on room size, ventilation and the amount used.
What are fragrance oils used for?
Our fragrance oils are versatile and can be used with candle sand, oil burners, electric diffusers and pot pourri to help create a beautifully scented atmosphere throughout your home.
What is candle sand?
Candle sand is a unique alternative to traditional candles. Simply pour the sand into a vase, insert wicks and enjoy a beautiful candle experience. Once the wicks have burned down, replace them and reuse the remaining sand.
Can fragrance oils be used with candle sand?
Yes. For an enhanced fragrance experience, a few drops of fragrance oil can be applied around the wick area before lighting. This allows you to personalise your candle experience while enjoying your favourite scent.
Can candle sand be used with water?
Yes. Candle sand can be displayed floating on water in a suitable heat-safe container, creating a beautiful decorative centrepiece while maintaining its candle functionality. Always ensure the wick remains properly positioned and follow all candle safety guidelines.
Are your candle sand products reusable?
Yes. Only the wax immediately surrounding the wick is consumed during use, allowing the remaining candle sand to be reused with a fresh wick.
Can I choose my preferred fragrance for gift sets and bundles?
Where available, selected bundles can be customised to your preferred fragrance. Please refer to the individual product listing for available options.
Are your products suitable for gifting?
Absolutely. Our collections are thoughtfully designed to make beautiful gifts for birthdays, housewarmings, celebrations and everyday moments of appreciation.
How long does delivery take?
Orders are typically dispatched within 1–3 working days. Delivery times may vary depending on your location and selected shipping method.
Do you offer returns?
If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order and we will be happy to assist. Please check out our Return Policy.
Are your products handmade?
As a family-run independent business, we carefully prepare and package our products with great attention to detail to ensure a consistently beautiful experience for our customers.
How can I contact Serene?
If you have any questions, please visit our Contact Us page or email us directly. We are always happy to help.